Human Resources and Management

We provide assistance with developing organizational structure, executive recruitment job descriptions and SOPs, and training development programs. We provide manuals for management and staff members to standardize the needs of each property.

We undertake various training programs to improve standards, quality, management, sales and customer service and management skills.

Our team has the following certifications:

  • Certify Hotel Administrator – CHA
  • Chartered Accountant  
  • CMA Certification
  • Certified Black Belt – Six Sigma
  • Revenue Management – Starwood University Brussels
  • Starwood Certified Inspector for – Policy – Procedures – Compliance
  • Cornell University – Learning & Development Management
  • American Hotel Lodging Institute Certification – Rooms – Housekeeping- Risk Mgmt.