Mystery Shopping is the art of evaluating customer services discreetly and professionally. Whenever there is an interaction between a customer and sales staff, there is an opportunity for Mystery Shopping. The reason it is called Mystery Shopping is because our service checkers are required to carry out evaluations in an objective manner without drawing attention to themselves or causing attendants or assistants to treat them differently, or specially, compared to other customers.
Hotel – Restaurant – Bar – Resort – Cruise – Spa- Golf/Country club
Hospitality services have been the cornerstone of MATRIX HOSPITALITY business since our launch. Combined experience of more than 30 years, MATRIX HOSPITALITY has provided customized research programs to management professionals at businesses like yours across the country, including hotels, resorts, restaurants, bars, spas and golf / country club.
The end results of MATRIX HOSPITALITY’s programs are streamlined operations, increased restaurant and bar integrity and high-quality customer service.
MATRIX HOSPITALITY will customize the following services to develop a mystery guest program that generates the feedback your organization needs:
|>||Mystery Guest Visits to Property|
|>||Restaurant and Bar Integrity Audits|
|>||Customer Satisfaction Surveys|
|>||Audits: Valet, Shuttle Service, Buffet|
Our programs are thorough. We assess every area of your property, from reservation to rooms, business center to telephone support and from housekeeping to the pool area. We work with your organization and include as much or as little as you need.
MATRIX HOSPITALITY offers an Executive Review of key property issues for location managers upon conclusion of a visit and we invest significant time and resources in training our Hospitality evaluators and adhere to strict ethical standards.